Shipping Policy
Thank you for choosing to shop with us! Please review our shipping policy outlined below:
Digital Products:
- For digital products, there are no shipping fees. Once your payment is confirmed, you will receive an email containing the necessary download links or access instructions for your digital items.
Pre-Order Items:
- Pre-order items will be shipped as soon as they become available. Please refer to the estimated shipping date provided at the time of purchase.
- Shipping rates for pre-order items will be applied based on the size and weight of the item(s) ordered.
Physical Items:
- Physical items will be shipped via USPS and shipping rates will be calculated based on the size and weight of the crochet ordered.
- Shipping rates will be displayed at checkout before you complete your purchase.
- Estimated delivery times will vary depending on your location and the shipping method chosen at checkout.
Processing Time:
- Please allow 5-7 business days for processing of your order, excluding weekends and holidays. Orders placed after 5pm will be processed the following business day.
International Shipping:
- We currently offer shipping to select international destinations. International shipping rates will vary based on the destination and the size/weight of the items ordered.
- Customers are responsible for any customs duties, taxes, or fees incurred upon importation into their country.
Order Tracking:
- Once your order has shipped, you will receive a shipping confirmation email containing tracking information, if applicable, so you can track your package's journey.
Delivery Issues:
- If you encounter any issues with the delivery of your order, please contact us at [contact email] and we will do our best to assist you.
Returns and Exchanges:
- Please refer to our Returns and Exchanges Policy for information on returning or exchanging items purchased from our store.
Contact Information:
If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact us at crochetbygenna@gmail.com.
By completing your purchase with us, you agree to adhere to the terms outlined in this shipping policy. Thank you for your understanding and cooperation. Happy shopping!