Shipping & Delivery
Thank you for choosing to shop with us! Please review our shipping policy outlined below:
Digital Products:
- For digital products, there are no shipping fees. Once your payment is confirmed, you will receive an email containing the necessary download links or access instructions for your digital items.
Pre-Order Items:
- Pre-order items will be shipped as soon as they become available. Please refer to the estimated shipping date provided at the time of purchase.
- Shipping rates for pre-order items will be applied based on the size and weight of the item(s) ordered.
Physical Items:
- Physical items will be shipped via USPS and shipping rates will be calculated based on the size and weight of the crochet ordered.
- Shipping rates will be displayed at checkout before you complete your purchase.
- Estimated delivery times will vary depending on your location and the shipping method chosen at checkout.
Processing Time:
- Please allow 5-7 business days for processing of your order, excluding weekends and holidays. Orders placed after 5pm will be processed the following business day.
International Shipping:
- We currently offer shipping to select international destinations. International shipping rates will vary based on the destination and the size/weight of the items ordered.
- Customers are responsible for any customs duties, taxes, or fees incurred upon importation into their country.
Order Tracking:
- Once your order has shipped, you will receive a shipping confirmation email containing tracking information, if applicable, so you can track your package's journey.
Delivery Issues:
- If you encounter any issues with the delivery of your order, please contact us at [contact email] and we will do our best to assist you.
Returns and Exchanges:
- Please refer to our Returns and Exchanges Policy for information on returning or exchanging items purchased from our store.
Contact Information:
If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact us at crochetbygenna@gmail.com.
By completing your purchase with us, you agree to adhere to the terms outlined in this shipping policy. Thank you for your understanding and cooperation. Happy shopping!
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- Description
- Product Reviews
- Return & Refund Policy
❤️ This is the cutest loaf cat you'll ever meet! Pumpkin Spice is a 6" across and 5" tall orange loaf cat.
❤️ Fast shipping! Usually only takes between 3-5 days
❤️ Made with the softest baby blanket yarn ❤️
❤️ The small eyes on this plushie make it unsuitable for babies and small children under 3 years old
Disclaimer: Each plushie is handmade, therefore, slight differences to the photos may occur. Some parts of the plushies may become deformed during shipping, however, can always be smushed back to its original form. Lastly, sometimes strings may come out and/or holes may occur over time due to the stitching stretching, however, can be fixed with regular needle/thread
Thank you for shopping with us. We strive to provide you with products of the highest quality and customer satisfaction. Please take a moment to review our return and refund policy.
Returns & Exchanges Not Accepted:
We regret to inform you that returns and exchanges are not accepted on digital PDF pattern purchases made through our platform. Once an order has been placed and processed, it is considered final.
For returns/exchanges related to physical plushies, please contact us at crochetbygenna@gmail.com for assistance. Returns/exchanges are not guaranteed and will be assessed on a case by case basis.
Damaged or Defective Products:
In the unlikely event that you receive a damaged or defective product, please contact us immediately at crochetbygenna@gmail.com. We will work with you to resolve the issue as efficiently as possible.
Cancellation Policy:
Cancellation of orders is not possible once they have been processed and confirmed. Please review your order carefully before completing your purchase.
Refunds:
Refunds on physical plushie orders will only be issued in cases where a product is proven to be damaged or defective upon receipt, and cannot be replaced with an identical item. Refunds will be processed within 7-10 days of verification of the issue and will be credited back to the original method of payment.
Contact Us:
If you have any questions or concerns regarding our return and refund policy, please don't hesitate to contact us at crochetbygenna@gmail.com. Our customer service team is here to assist you.
By completing a purchase with us, you agree to abide by the terms and conditions outlined in this return and refund policy.
Thank you for your understanding and cooperation. We appreciate your business.